1. Information We Collect
We collect various types of information, including:
Personal Information
Details you provide, such as your name, email, phone number, and location, when registering or posting an ad.Why We Collect Your Personal Information
To provide and improve our services, including ad posting and user support.To personalize your experience on the platform.To monitor and analyze usage trends and preferences.To comply with legal and regulatory requirements.To prevent fraudulent or suspicious activities.Listing Information
Content related to your listings, including product descriptions, prices, images, and contact details.Technical Data
This includes your IP address, browser type, device details, and pages visited on the website.Behavioural Information
Usage patterns, click paths, interactions with listings, and time spent in different sections of the website.Data from Third Parties
We may receive information from external services (such as social logins or analytics providers) to better understand our users and improve service quality.2. How We Use Your Information
We collect your data to provide a secure, smooth, and efficient user experience, including:
Platform Operations
Publishing your ads and correctly categorizing them for visibility to potential buyers.Facilitating communication between buyers and sellers through contact forms, inquiries, or chat (if applicable).Managing your account, including settings, saved searches, favorite listings, and user history.Communication with You
Sending updates about your listings, such as approvals, expiration notices, or user interest.Sending service announcements, including updates, new policies, or technical maintenance.Responding to support requests using your contact details for efficient issue resolution.Improving Our Services
Analyzing user behavior to identify trends, preferences, and platform enhancements.Refining website design and navigation for improved usability.Conducting diagnostics and testing to identify issues, improve functionality, and introduce new features.Ensuring Security and Compliance
Detecting and preventing fraud or misuse.Enforcing platform policies, investigating violations, and removing inappropriate content.Complying with legal requirements and cooperating with regulatory authorities when needed.3. Information Sharing
We limit data sharing and prioritize user privacy:
With Your Consent: We may share your data if you approve, such as for ad promotion.User Interactions: Sharing information between buyers and sellers to facilitate transactions (such as contact details).Service Providers: Trusted external partners support payment processing, hosting, and analytics.Legal Compliance: Sharing data when legally required or to protect Shaheen24, users, or the public.Aggregated Data: Anonymous data may be shared for research or platform improvements. 4. Cookies and Tracking Technologies
Shaheen24 uses cookies for:
Saving user preferences and settings.Enhancing website functionality and performance.Analysing browsing behaviour for optimization.You can adjust cookie preferences via browser or device settings. 5. User Control and Data Choices
We respect your privacy rights, including:
Accessing and Managing Data: View, edit, or delete personal information.Right to Rectification: Correct inaccurate information.Right to Restrict Processing: Temporarily halt data processing under specific circumstances.Right to Data Portability: Obtain a structured, machine-readable format of your data.Right to Withdraw Consent: Cancel your consent for data processing at any time.Right to Opt-Out of Marketing: Unsubscribe from promotional communications via the "unsubscribe" link or by contacting us. 6. Securing Your Personal Data
We implement strong security measures to protect your personal data:
Access to personal data is restricted to employees or team members with legitimate business needs, all of whom are bound by strict confidentiality agreements.While we use encryption, firewalls, secure hosting, and access controls to safeguard data, absolute protection cannot be guaranteed. 7. Data Retention
Your personal data is stored only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is legally required (e.g., regulatory compliance).Where possible, we anonymize your data to prevent association with you personally. Anonymous data may be retained indefinitely for analytical or operational purposes.Data retention policies are regularly reviewed to ensure compliance with legal and regulatory standards. 8. External Links
Our platform may contain links to third-party websites and applications. Clicking these links directs you outside our platform, where third parties may collect or share your personal information.As we have no control over external sites or their privacy practices, we cannot be responsible for how they handle your data.We strongly recommend reviewing each website or application's privacy policy before interacting with them. 